I write a personal reply to every review your business gets within 48 hours and post a weekly update to your Google profile. Anything negative comes to you first for an OK.
$49/month · no contract · Massachusetts small businesses
Food was great but we waited almost 40 minutes on a Saturday. Would come back on a weeknight.
Thanks for being honest, Dana, and glad the food hit the spot. Saturdays got away from us that night and 40 minutes is longer than we want anyone waiting. We've added a cook for weekend dinners. Hope to see you on a weeknight soon! – Mike & the team
Example only. Your replies are written for your actual reviews, in your voice.
I look at your Google profile and send you replies written for a few of your unanswered reviews. Use them either way.
You add me as a Manager on your Google Business Profile. No password needed, and you can remove me anytime.
New reviews get answered, a post goes up weekly, and you get a short text recap each month.
Month-to-month. Cancel anytime, just let me know.
I never ask for your password. Google's Manager access lets me reply and post. You stay the owner and can remove me in one tap.
No fake reviews, ever. I don't write, buy or trade reviews, and I never offer customers anything in exchange for one. That's against FTC rules and Google policy.
You approve the hard ones. If a review is negative, I send you my draft first. If I don't hear back, it waits.
No promises I can't keep. Nobody can guarantee Google rankings. I guarantee the work: replies, posts and checks, every week.
I'm Ethan Wolff, and I live in Massachusetts. I started Bay State Replies because most great local shops are too busy doing the actual work to keep up with their Google reviews, and customers notice when nobody answers.
You get one person who answers his phone. I use AI tools to help draft, and I read and edit every reply myself before it goes up.
Most people read a business's reviews before choosing it, and many read the owner's replies too. A business that answers every review looks attentive; unanswered complaints look ignored.
Only Google can remove reviews, and only ones that break its rules, like spam or off-topic posts. I'll flag those for you to report. For real reviews, a calm, specific reply is the best fix.
You'll get a QR card for your counter or invoices that takes customers straight to your review page. I can't pay for or fake reviews, and neither should anyone else.
Independent restaurants, cafés, auto shops, barbers and salons, landscapers and trades. I don't take medical, dental or legal practices.
A monthly payment link. You're billed at the start of each month, and you can stop anytime.
Send me your business name and town. Within two days I'll send back replies to a few of your unanswered reviews and your top three quick fixes. Free, no obligation.
Email me your business name